Product-Related Information and Standards
Are the medications genuine?
Yes, all medications are FDA-approved or meet equivalent international pharmaceutical standards, sourced from licensed pharmacies.
Do you sell controlled substances?
No, we do not facilitate controlled substances like Oxycodone, Xanax, Fentanyl, or Adderall due to their high abuse potential and strict handling regulations.
Can I order over-the-counter (OTC) products?
Yes, we offer a wide range of OTC products, including vitamins, supplements, and general health items.
Are the products safe to use while traveling?
Yes, we ensure all medications are safely packaged and compliant with international transit regulations.
Pharmacy Operations and Standards
How do you ensure quality and compliance?
All medications are dispensed following strict adherence to global pharmaceutical standards like:
Medicines, Poisons, and Therapeutic Goods Act (ACT)
Therapeutic Goods Act 1989 (Cth)
For inquiries about compliance, email us at admin@waldrugmart.com.
What is Pharmacy Checker accreditation?
Pharmacy Checker ensures our operations adhere to the highest standards of safety, legitimacy, and compliance in the global pharmacy industry.
Are your partner pharmacies licensed?
Yes, all partner pharmacies are licensed and meet rigorous compliance standards.
Policies, Privacy, and Refunds
What if my medication is delayed or lost?
Contact us at support@waldrugmart.com for tracking updates or resolution. We ensure timely redelivery if necessary.
Can I cancel my order?
Yes, before it is processed or shipped. Contact support for assistance at Toll Free Tel-Fax: +1-855-388-8818 or USA (Local): +1-716-222-0901 or email support@waldrugmart.com.
What is your refund policy?
Refunds are available for damaged, incorrect, or undelivered products. Prescription medications are non-returnable due to legal and safety reasons.
What is your privacy policy?
Your data is encrypted and stored securely. We do not share your information without your consent.
Payment Methods
Is payment secure?
Yes, we use encrypted payment systems to ensure transaction safety.
For billing inquiries, email us at support@waldrugmart.com.
What payment options are available?
We accept:
Major credit and debit cards (Visa, MasterCard & Amex)
Receiving, Processing, Handling, and Shipping
Do you offer expedited shipping?
Yes, expedited shipping is available for urgent needs. Additional charges may apply.
For shipping inquiries, call us at Toll Free Tel-Fax: +1-855-388-8818 or USA (Local): +1-716-222-0901 or email support@waldrugmart.com.
How is my medication packaged?
Medications are securely packaged to maintain safety, privacy, and temperature control if required.
Can I track my order?
Yes, tracking details are provided upon dispatch.
What shipping methods are available?
We offer standard (estimated delivery in 15-21 business days),
express (estimated delivery in 8-13 business days), and
priority shipping (estimated delivery in 3-7 business days). Delivery times depend on your location and chosen method.
How long does it take to process my order?
Orders are processed within 24–48 hours after verification.
How are orders processed?
Once an order is received:
Prescription verification.
Product sourcing from licensed pharmacies.
Packaging and dispatch for delivery.
Why Choose Waldrugmart?
Do you assist with overseas prescriptions?
Yes, we coordinate with your local GP prescriptions to deliver medications abroad.
What sets Waldrugmart apart?
Global Access: Delivering medications worldwide.
Safety: FDA-approved and compliant products.
Accreditation: Pharmacy Checker-certified operations.
Traveler Support: Help with refills while traveling.
Customer Focus: Easy ordering, tracking, and support.
Are discounts or bulk order options available?
Yes, discounts may be available for bulk orders or recurring prescriptions.
For assistance, contact us at Toll Free Tel-Fax: +1-855-388-8818 or USA (Local): +1-716-222-0901 or support@waldrugmart.com.
General Customer Service Queries
Do you ship internationally?
Yes, we ship to most countries. Availability depends on the laws and regulations of the destination country.
How do I contact customer support?
You can reach us through:
Email: support@waldrugmart.com
Phone: Toll Free Tel-Fax: +1-855-388-8818 or USA (Local): +1-716-222-0901
Live Chat: Accessible on our website for real-time assistance (available 24/7).
What payment methods do you accept?
We accept major credit cards for hassle-free transactions.
How can I place an order?
Create an account, upload your valid prescription (if needed), select medications, and proceed to checkout.
What is Waldrugmart International Mail Order Pharmacy?
Waldrugmart is a global online pharmacy platform providing safe, reliable access to prescription and non-prescription medications through licensed partner pharmacies.
Prescription-Related Queries
What happens if my prescription expires?
You must consult your doctor for a new prescription. We cannot process expired prescriptions.
For additional queries, call us at Toll Free Tel-Fax: +1-855-388-8818 or USA (Local): +1-716-222-0901 or support@waldrugmart.com.
Do you accept e-prescriptions?
Yes, we accept e-prescriptions from licensed healthcare providers.
Can you help me refill my prescriptions?
Yes, refills are available for eligible prescriptions. You can also set up recurring orders.
How do I submit my prescription?
Upload your prescription during checkout or email it to rx@waldrugmart.com. Ensure it is valid and legible.